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Do you think the conditions in your office kitchen are bad? Consider this incident—in 2009, a San Jose, California office building was evacuated and seven people went to the hospital when one employee decided to clean out a long-neglected refrigerator. The mixture of mold and cleaning chemicals triggered a hazardous incident.
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The Psychology of Employee Motivation
Abraham Maslow developed the concept of the Hierarchy of Needs, and it has been extensively applied to employee motivation. Maslow’s Hierarchy suggests that people are motivated by five levels of need and the higher-level needs do not motivate until lower level needs are met. That is, if employees’ need for money is not met, even the most creative employee rewards program cannot motivate. Take a look at Maslow’s Hierarchy of Needs and determine where your employees are today and what you’ll need to do next to most effectively motivate.
How to Overcome Complaining: Five Patterns of Positive Conversation, Part Three
In this series of three articles, we’ve considered several of the natural and unconscious reasons that complaining catches on and sticks. We’ve also explored how a “complaint culture” creates three specific and corrosive risks. In this article, let’s take a deep breath and think through how we can turn it around. As before, we will be focusing on complaining at work, but I think you’ll find certain truisms for your family and social life, as well.
Be Your Own Customer for a Day
Years ago, when I worked in Consumer Affairs I found myself on the phone with a very disgruntled customer who had experienced a problem with our company’s product. On top of that, he had experienced great difficulty getting answers from our Customer Care Department when he called to complain about the problem. His first words to me were, “Have you ever called your company to experience what your customers go through?” Good question. Tough answer!
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