Visual Slideshow

It’s Nice to Be Nice, But What Your Customers Really Want is Help

Yes, friendly and delightful employees are great. But what your customers really want is a smooth, easy experience. Here are three ways to give your customers what they really want: help.
4 Things Every Supervisor Should Be Doing to Address Unacceptable Employee Performance
If you are a parent, you most likely can easily set expectations for your child, issue consequences and not feel guilty about it. You know what you’re doing is best for your child. But can you behave the same way at work? Can you follow through on consequences, knowing employees were clear on your expectations? Can you discipline your employees without feeling guilty?
Can Employees Trust Your Promises?
Your employees’ trust in you diminishes every time you make a “pretend commitment.” That’s when you say “yes” but you really mean “maybe.” Are you guilty of making pretend commitments? Follow this action plan to rebuild your team’s trust in you:
Succeed at Coaching with this Advice
Managing and coaching are separate roles, but they’re closely related. Managers make sure that a worker’s performance meets explicit goals; coaches strive to help people meet their potential and exceed expectations. To hone your coaching skills more keenly, follow this advice…